POS- Why is my Serial Number Selection Screen “greyed” out?

POS- Why is my Serial Number Selection Screen “greyed” out?

Why is my Serial Number Selection Screen “greyed” out?

We now require that a customer is selected prior to selecting a serial number for a firearm sale. Previously users could add a sku and a serial number to their cart before selecting a customer.  The system did not know which customer to assign a serial number to, and the system would lock up the number.  The transaction would be at a hard stop. 

Step

Proper Procedure For Selling A firearm

1

Select the customer
(if the customer is not available, create the customer)

2

Select the desired sku

3

Select the serial number from the down menu

If you select the sku before the customer, you will see this screen.



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