Q2S7.26 Release Notes - All Products
Q2S7.26 Release Notes – All Products
Available April 21, 2026
This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only and may not be applicable in your setting due to differences in preference, settings and/or state and local regulations.
* Attention – New Help Desk & Ticketing System *
To improve our customer service and usability of software, we’ve launched the next integration of our online Help Desk. The new center went live this morning, though some advanced features will continue to deploy over the coming weeks. Please note that the new center does require a login for ticket submission. However, your secret key is maintained in a cookie for 180 days. Provided that you don’t clear cache, you will remain logged in. The advantage to the login system is the auto population of information about you and your company, and from our perspective, the normalization of information throughout our support system.
The following are additional features for your knowledge:
- Help desk article development – The team has started to update existing articles to reflect present day software changes. In addition, new articles are being developed where missing.
- Organization – All articles have been organized by software platform, area of the software (i.e., PO & Receiving) and module (i.e, Receive External Order).
- Ticket Management – Access to your ticket stats and status has been more clearly defined. In addition, a forthcoming feature will ensure that the resolution association with ticket completion / closure will be passed back to the submitted.
- Getting Started, Video Repository and FAQ – All three areas will be developed and deployed into the portal, by application, in the coming months.
- ATF Compliance – Easier access to Orchid’s compliance team, resources and to-be-released searchable library of all ATF regulations, letters, rulings and more.
- Chat support – Real-time, chat enabled support is planned from within each software application, though a roll out date has not been selected.
Please be patient as we update our older articles and develop new content. If there are resources that you would like us to develop first, please reach out to the team with a support ticket.
Orchid eState (UPC/API compliance for firearms, ammo, and parts)
No updates this release
Orchid Firearm Sales Portal
No updates this release
Orchid eFFL eCommerce Locator API
No updates this release
Orchid eBound
No updates this release
New eCommerce Enhancements for Beta Users
We’re rolling out a set of eCommerce enhancements focused on improving product discovery, pricing clarity, and overall storefront experience.
· Enhanced Pricing Display
Product pricing now supports clearer visibility across MSRP, online price, and sale price. When applicable, MSRP and standard online pricing will display with strike-through formatting, allowing customers to easily identify discounts and promotional pricing. This ensures a more transparent and consistent pricing experience across all product scenarios.
· New Arrivals Experience
The “New Arrivals” section has been expanded to provide greater flexibility and control. You can now manage product groupings, customize how many items display per row, and define the number of rows shown. Updates also improve navigation, image loading, and overall responsiveness, giving customers a smoother browsing experience when exploring new inventory.
· Product Page Enhancements
Product detail pages have been updated with improved layout and attribute organization. Key product information—such as brand, specifications, and additional attributes—now displays in a more structured and consistent format, making it easier for customers to review product details.
· Brand Filtering & Navigation
Customers can now search, filter, and browse products by brand across the storefront. Brand filtering is integrated into product listings, search, and product groups, helping shoppers quickly find the products they’re looking for.
· Additional Improvements
Product titles and display formatting have been refined for clarity
Inquiry-based products now support customizable messaging and email routing
Ongoing UI and performance improvements across the storefront
These updates are currently available to beta users as we continue refining the experience based on feedback.
Sitemap Enabled by Default
Sitemap functionality is now enabled by default for all clients and templates, including existing sites, helping improve search engine visibility without additional setup.
Search Enhancements
Search performance has been improved, particularly when searching by manufacturer and model. Results are now more relevant, with improved handling of incomplete product data.
Mobile & UI Improvements
A range of updates have been made to improve layout, spacing, and usability across mobile devices and screen sizes, creating a more consistent experience across product pages, cart, and checkout. Additional header improvements are planned in a future release.
Blog Scheduling Accuracy
Blog posts will now publish at the correct scheduled date and time, ensuring content goes live as expected.
GunMade Integration – Now Accepting Beta Users
We are currently looking for beta users to trial our newest integration with GunMade. GunMade is an online firearms marketplace that helps retailers expand their reach by listing inventory across a broader audience, making it easier to drive traffic and increase sales visibility. Please contact our support team if you are interested.
Recent Go-Lives and Planned Go-Lives for This Week
- Family Guns and Ammo
- JH Outdoors
- Juggernaut Arms LLC
- Apocalypse Sports
Orchid POS
Guest Returns Enhancements
Return workflows have been improved to better support guest transactions and multiple payment scenarios, providing more flexibility while maintaining appropriate validation.
Filter Behavior Update
Filter behavior after searches can now be controlled through system settings, allowing filters to automatically collapse based on your configured preference.
Lock Screen & Security Improvements
Lock screen behavior has been improved to better secure the POS while maintaining a smooth and reliable unlock experience.
Invoice Attachments
Attachments now carry over correctly from sales orders to invoices, ensuring documents remain linked throughout the transaction lifecycle.
Access Control Enhancements
Permissions related to editing Sales Person and Invoice Date have been expanded, with manager override available when additional authorization is required.
Consignment Workflow Improvements
Consignment workflows now include clearer handling of firearm condition, helping ensure consistency across product records and related forms.
Upcoming:
Chattanooga catalog and live vendor access will be available by the next release date.
Recent Go-Lives and Planned Go-Lives for This Week
- JH Outdoors
- Nickel City Tactical
- Apocalypse Sports
- 903 Tactical Arms Co LLC
- OK Gun Works
- Landrum Vault
Orchid eSerial, Armor Piercing Book, FEL Book
No updates this release