Track Product Serial Numbers

Office > Inventory > Products > Manage Products; create a new Product or click a product’s part number in blue to edit.
There are two ways to track product serial numbers. Both will ask which serial number is being sold when the item is put on an invoice in Point of Sale.

If a product has a serial number, Orchid POS can track it from the time you receive it into inventory until sold, then it will be retained in the customer’s history.
If the item also has its warranty reminder flag on, the serial number will display in the item’s Service Record entry in the customer’s information.

Setting a product to Solicit Serial Number will prompt Point of Sale to collect the item’s serial number as it is sold, with entry being a requirement to proceed with the transaction.
It will not ask for serial numbers for pieces as they are received into inventory.
It will not check against any list of available serial numbers to ensure accuracy.
It will allow you to view serial numbers that have been sold from a product’s details page.

Setting a product to Serial Number Control Enforced will prompt Point of Sale to collect the item’s serial number as it is sold, with entry being a requirement to proceed with the transaction.
It will expect and prompt for serial numbers to be entered as quantities are received into stock.
It will check against those available serial numbers as the item is sold to ensure accuracy.
It will allow you to view serial numbers that have been sold from a product’s details page, as well as those that are available to be sold.

Track Product Serial Numbers in Orchid POS