Track Product Serial Numbers

Track Product Serial Numbers

  • Office > Inventory > Products > Manage Products; create a new Product or click a product’s part number in blue to edit.
  • There are two ways to track product serial numbers. Both will ask which serial number is being sold when the item is put on an invoice in Point of Sale.


  • If a product has a serial number, Orchid POS can track it from the time you receive it into inventory until sold, then it will be retained in the customer’s history.
  • If the item also has its warranty reminder flag on, the serial number will display in the item’s Service Record entry in the customer’s information.

    • Solicit Serial Number

    • Setting a product to Solicit Serial Number will prompt Point of Sale to collect the item’s serial number as it is sold, with entry being a requirement to proceed with the transaction.
    • It will not ask for serial numbers for pieces as they are received into inventory.
    • It will not check against any list of available serial numbers to ensure accuracy.
    • It will allow you to view serial numbers that have been sold from a product’s details page.

    Serial Number Control Enforced

    • Setting a product to Serial Number Control Enforced will prompt Point of Sale to collect the item’s serial number as it is sold, with entry being a requirement to proceed with the transaction.
    • It will expect and prompt for serial numbers to be entered as quantities are received into stock.
    • It will check against those available serial numbers as the item is sold to ensure accuracy.
    • It will allow you to view serial numbers that have been sold from a product’s details page, as well as those that are available to be sold.

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