Process a Return

Process a Return

  • An employee can only issue a return if their permission settings allow it. If they do not, Orchid POS will ask for manager override.
  • Refunds can be issued in any payment form including in-store credit.
  • If there is a re-stocking fee or non-refundable deposit, you will use a non-inventoried item on the return invoice for this amount.

Process a Return from the Customer's History:

  1. Search for and select the customer in Point of Sale.
  2. Click their History icon to view purchase history.
  3. Select the box next to the items being returned, then click the RETURN button.
Please note that the original credit card used for purchase can only be returned to directly if items being returned are from a single invoice. If there are items from multiple invoices, you must have the credit card or credit card number available.

Process a Return from Invoice Review:

  1. Search for the invoice to review. There are multiple ways to do this:
    1. Go to POS > Manage Invoice and search by invoice number. Click the invoice number in blue to review.
    2. Use the Price Check / Invoice Search icon in Point of Sale to scan the barcode at the bottom of a receipt or invoice, or to type the specific invoice number in.
    3. Select the invoice number from the customer's history window.
  2. For a single item return, click the Return arrow next to the item in the invoice's Parts List.
  3. For a complete return, click RETURN ALL.

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