Pipe "I" Error message for POS Transactions

Pipe "I" Error message for POS Transactions

Orchid POS’ Account Management  screen must have the correct Orchid eBound login credentials in order to access Orchid eBound during an ATF transaction.  Failure to have this information listed will result in a “ | “ error message.


If your password has been changed for eBound what you will need to do is sign into the POS 

1. Click on user name in the top right corner and select My Account 

2. Go down to where you can see your Orchid Login and Password


3. This information needs to match your eBook login information, update the information and click Update. 

4. The error should no longer be an issue.


    • Related Articles

    • Q1S5.24 Release Notes- Orchid POS/eComm™

      Q1S5.24 Release Notes This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only and may ...
    • How to create a new eBound User and POS Employee

      NEW eBound User Setup 1. In eBound the Company Admin or User Admin will have to click on their name in the upper right corner and select Manage Users 2. Select Add User 3. Here the First Name, Last Name, email address and password must be set up. You ...
    • Q1S9.24 Release Notes- Orchid POS/eComm™

      Q1S9.24 Release Notes This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only and may ...
    • Q2S06.23 Release Notes - POS/eComm

      Q2S06.23 Release Notes Orchid POSTM This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative ...
    • How to sell a firearm in the POS

      Selling firearms in the POS requires that a customer is selected prior to adding the firearm into the cart. Step 1 - Select Customer Step 2 - Scan Barcode or Part Number for the Firearm Step 3 - Enter in the Serial number for the firearm - this must ...