Product Management Guide
Uploading a Bulk Receive
Use this guide when you need to receive multiple firearms at once using a bulk upload, rather than processing each item individually. Overview This process involves three main stages: Selecting your FFL/Book and transaction type Preparing the import ...
Bulk Disposition of On Hand Firearms
Use this guide when you need to dispose of multiple firearms at once using a bulk upload, rather than processing each item individually. Overview This process involves three main stages: Exporting your on-hand firearm data Preparing the import ...
Q1S5.26 Release Notes - All Products
Q1S5.26 Release Notes – All Products Available March 24, 2026 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
Q1S4.26 Release Notes - All Products
Q1S4.26 Release Notes – All Products Available March 10, 2026 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
Overview of the Gunsmithing Module in Point of Sale
Gunsmithing Module Objective This SOP outlines the steps to effectively use the gunsmithing module within the point of sale system, ensuring all work orders are created and managed correctly. Key Steps 1. Accessing the Gunsmithing Module 0:00 ...
Receiving Inbound Transfers SOP
Inbound Transfer Procedure for Point of Sale Objective This SOP outlines the steps for processing inbound transfers in the point of sale system to ensure accurate and efficient handling of inventory transfers. Key Steps Step 1: Add Customer 0:07 From ...
Q1S3.26 Release Notes - All Products
Q1S3.26 Release Notes – All Products Available February 24, 2026 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
Fraud & Chargeback Mitigation - The First American Payment Systems (FAPS) - Fraud Detection Suite
For use with Orchid POS and Orchid eCommerce First American Payment Systems Fraud Detection Suite (FDS) January 2026 IMPORTANT: Understanding Roles & Responsibilities Orchid does not process credit card transactions, store cardholder data, or serve ...
Q2S07.25 Release Notes - All Products
Q2S07.25 Release Notes – All Products Available April 8, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
Q3S16.25 Release Notes - All Products
Q3S16.25 Release Notes – All Products Available August 12, 2025 Note: Special Release Provided Below Regarding Orchid eCommerce This program, printed documentation and documents should not be used as a substitute for professional advice in specific ...
Q3S19.25 Release Notes - All Products
Q3S19.25 Release Notes – All Products Available September 9, 2025 * Important Notice Regarding Vendor Assignments for POS Users* This program, printed documentation and documents should not be used as a substitute for professional advice in specific ...
Q4S24.25 Release Notes - All Products
Q4S24.25 Release Notes – All Products Available November 18, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this ...
Q4S27.25 Release Notes - All Products
Q4S27.25 Release Notes – All Products Available January 6, 2026 Attention: Optional California controls are now available This program, printed documentation and documents should not be used as a substitute for professional advice in specific ...
eCommerce Controls for California Laws AB-1263 and SB-704
eCommerce Controls for California Laws AB-1263 and SB-704 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are ...
How to Connect and Configure a Cash Drawer for your Orchid POS
Connect the cash drawer to your printer Your cash drawer should be plugged directly into the back of your printer via an RJ11/RJ12 cable (these look similar to phone cables). Ensure the cable is plugged into the correct port on the receipt printer. ...
Access Level Permission Options
What do each of the Orchid POS Access Permission Options do? Total Access Turns on all permission options and grants unlimited access to all features and functions within Orchid POS Customers Create New Customer Allows the user to create new customer ...
NYS P12 Handgun Form Workflow
This training manual provides step-by-step guidance for Orchid users on how to properly generate, complete, and manage New York State P12 forms during handgun acquisitions and dispositions. The P12 form is a mandatory document for all handgun ...
Q1S2.26 Release Notes - All Products
Q1S2.26 Release Notes – All Products Available February 10, 2026 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
Q4S25.25 Release Notes - All Products
Q4S25.25 Release Notes – All Products Available December 2, 2025 Attention: Critical California law changes - see below for important details. This program, printed documentation and documents should not be used as a substitute for professional ...
Q4S22.25 Release Notes - All Products
Q4S22.25 Release Notes – All Products Available October 22, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
QuickBooks Online Set-up Guide
QuickBooks Online – Orchid POS Information and Setup Orchid POS supports integration directly to QuickBooks Online. Below is some basic information about how the two programs work together and instructions. We highly recommend consulting a ...
Q4S23.25 Release Notes - All Products
Q4S22.25 Release Notes – All Products Available November 4, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
Q3S20.25 Release Notes - All Products
Q3S20.25 Release Notes – All Products Available September 23, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this ...
Q4S21.25 Release Notes - All Products
Q4.S21.25 Release Notes Available October 7th, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for ...
Orchid POS/eComm™ Vendor Catalog Updates - September 08, 2025
Available September 8, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only ...
Verifying Live Vendor Feed Setup
Verifying Live Vendor Feed Setup This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes ...
Q3S18.25 Release Notes - All Products
Q3S18.25 Release Notes – All Products Available August 26, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
Orchid POS/eComm™ Vendor Catalog Updates - August 22, 2025
Available August 22, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only and ...
Orchid POS/eComm™ Vendor Catalog Updates - August 15, 2025
Available August 15, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only and ...
Orchid POS/eComm™ Vendor Catalog Updates - August 8, 2025
Available August 8, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only and ...
Q3S17.25 Release Notes - All Products
Q3S17.25 Release Notes – All Products Available August 11, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
Orchid POS/eComm™ Vendor Catalog Updates - August 1, 2025
Available August 1, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only and ...
Third Party and FFL Transfers in POS
Third Party and FFL Transfers in POS This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative ...
Q3S15.25 Release Notes - All Products
Q3S15.25 Release Notes – All Products Available July 15, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
Q3S13.25 Release Notes - All Products
Q3S13.25 Release Notes – All Products Available July 1, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are ...
Q2S12.25 Release Notes - All Products
Q2S12.25 Release Notes – All Products Available June 17, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document ...
Gunbroker Integration
This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only and may not be applicable in ...
Q2S11.25 Release Notes - All Products
Q2S11.25 Release Notes – All Products Available June 3, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are ...
Orchid POS/eComm™ Vendor Catalog Updates - July 13, 2025
Available July 13, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only and ...
Orchid POS/eComm™ Vendor Catalog Updates - May 5, 2025
Available May 05, 2025 This program, printed documentation and documents should not be used as a substitute for professional advice in specific situations. The procedures, images and examples in this document are for illustrative purposes only and ...
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